![]() ![]() This is not the level of service I would expect from a resort like this. WATG’s landscape studio and Wimberly Interiors delivered a contemporary pool design envisioned to be the centerpiece of the. Situated just a few miles away from Cancun, the site has serene white sandy beaches with breathtaking views of the ocean. But I’ve had better dining and room experiences on much less expensive cruise ships. Unico Riviera Maya is a 450-key luxury adult all-inclusive hotel located in Riviera Maya, Mexico. It was a beautiful place and we were among friends. I understand if this is how the restaurant is run, but the host and the restaurant clearly weren’t communicating with each other which made us feel we were “inconveniencing” the staff by asking why we couldn’t have things off the regular menu. Elegantly Curated and Contemporary in its approach to culture, regionally Immersive and. being able to order off the regular menu. We were also only then told it was a set menu vs. But when we arrived we were told we had a reservation for a teriyaki table and though we would get sushi it was not a “sushi dinner” as our host promised. We were told by our resort host that 8 of us for a sushi dinner would not be a problem. The dinner the final night at the Japanese restaurant was a very negative experience. Find all information and best deals of Unico 20 87 Hotel Riviera Maya - Adults Only - All Inclusive, Akumal on Book the hotel with real traveler. She would make reservations for us (because resort policy says if party over 6 then host would have to make reservation on your behalf) but she would often make the reservation for 6 and put a note to say “party of 8.” I don’t understand how their system works, but it seems that if you know your are accommodating a group of 8 and you know they cannot make the reservation themselves, that you would make sure you made it for the right number of people. Our resort host didn’t seem to be able to help with this. (Even with reservations.) If that’s the case, that’s fine, but then you should not advertise as being a resort for groups or group dining. We went to dinner all 5 nights and every night we were told the resort is not meant to accommodate group dinners. ![]() Though these were things we were asked about on our preference sheets making us think we would get these services at the resort.Īny time we ordered room service they seems to not be able to understand that there were 3 to a room (even when we specifically noted it). Our fridges were never restocked, our ice wasn’t delivered. We were provided with preference sheets months before our trip but nothing was noted to our rooms or accounts including drink preferences, time of housekeeping and pillow type. Also lots of details in the rooms were missed. However they don’t seem to be accommodating to groups for meals. Is Unico 20 87, Riviera Maya, Mexico an all-inclusive hotel The Unico 20 87, Riviera Maya in Mexico is an all-inclusive hotel offering 3 restaurants, 2 buffets. This resort was recommended by a travel agent. ![]()
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